Returns
Simple, hassle-free
returns.
Changed your mind? You have 14 days to return your Thermomix TM7, no questions asked. Faulty or damaged item? We cover the cost, always.
14d
Return Window
Full
Refund Guarantee
Easy
Return Process
Return options
How your return works.
Two scenarios, two sets of rules — depending on why you're returning your order.
Most common
Change of Mind
14 Days
Customer covers return shipping
✓14 days from date of delivery
✓Item must be unused
✓Original packaging required
✓Full refund of item price
✓Refunded within 14 days of receipt
Faulty or Damaged
Free
We cover all return shipping costs
✓Contact us within 48 hours
✓Photos of the issue required
✓Free return shipping label provided
✓Full refund or free replacement
✓No cost to you, ever
Requirements
What we need from you.
To process your return quickly, please make sure your item meets these three conditions.
Original Packaging
Please return the item in its original box with all protective packaging intact.
Unused Condition
The item should be unused and in the same condition you received it in.
All Accessories
Include all included accessories, manuals, and parts that came with your TM7.
How it works
From request to refund.
1
Contact us
Email us with your order number within 14 days of receiving your item.
2
We confirm
We'll send you return instructions and a return address by email.
3
Send it back
Pack it securely and ship it back to us using a trackable service.
4
Refund issued
Once received and inspected, your refund is issued within 14 days.
Start a return
Ready to send your item back?
Email us your order number and we'll get your return started right away.
Returns FAQ
Common questions.
You have 14 calendar days from the day you receive your order to request a return, in line with EU consumer protection law.
For change-of-mind returns, the customer covers return shipping. If your item arrived faulty or damaged, we cover the full cost of return shipping.
Your item should be unused, in its original packaging, and include all accessories and manuals it came with.
Once we receive and inspect your returned item, your refund is processed within 14 days via your original payment method.
Contact us within 48 hours at support@thermomix-sant-cugat.com with photos of the issue. We'll cover return shipping and arrange a full refund or free replacement.
Need help with a return?
Our team is here to make the process as smooth as possible. Reach out any time.